Friday, December 14

The New Retail: Experience is Everything

8-9:30am

Chatham University Shadyside Campus, James Laughlin Music Center

Lisa Slesinger, Owner of Larrimor’s, will discuss the customer experience! Whether you are in a service or product business, your customer’s experience is everything and it is the only thing that sets you apart! Takeaways will include why the customer is still “always right,” how every touchpoint enhances or detracts from your customer’s experience, and why consistency must be part of your organization’s values.

► Register online only at http://www.chatham.edu/cwe/networking/breakfastseries/

Questions? Email womens-entrepreneurship@chatham.edu or call 412-365-1253